Customer Reviews

At Hotspring World we pride ourselves in providing the very best hot tub ownership experience possible, below are some reviews and comments from some of our customers.

Siobahn Neligan
Siobahn Neligan
19:39 10 Apr 17
Great range & deals, outstanding aftercare! The Hot Spring World Weybridge team were so helpful in assisting us to try out, choose and order our perfect spa. We opted for the Triumph and it really is phenomenal - we use it at least once a week, if not more, and it's fantastic for entertaining. Setting and maintaining the chlorine levels is a fine art, but the Hot Spring World Weybridge team are experts and will teach you all the tricks of the trade to keep your water gleaming crystal clear. They even helped us out with a home visit, at our request, to make sure we knew exactly how to monitor and top up the chemicals. Now we're fully proficient and can't recommend Hot Spring World Weybridge enough - well worth the investment and guaranteed quality & aftercare.
John Lewthwaite
John Lewthwaite
08:26 07 Apr 17
From the very first visit to the showroom we have enjoyed excellent customer service from every member of the team we have met. The installation went without a hitch and advice throughout the whole process has been helpful. We've been back to the showroom to pick up additional chemicals and swapped notes and advice on getting the best out of our hot tub. It was a luxury item we did not plan on purchasing but it's been used virtually every day since installation. One of the best purchases we have made.
Tracey Cousins
Tracey Cousins
13:29 04 Mar 17
Ken and a Simon were very helpful when we chose our tub about 5 years ago. The installation was simple and the after service is very good. We had an issue with the lid but that was very quickly changed with no problems at all. We always buy anything we need from the showroom and also borrow their pump when we change the water. All around a lovely quality hot tub with excellent staff
Eric Palmer
Eric Palmer
14:55 01 Mar 17
Nearly 5 years since they helpfully steered me towards buying my spa with expert advice. Since then they have repeatedly helped me with all my queries and with the same amount of dedication and enthusiasm that they offered when first making the sale. I have 100% confidence in their knowledge and continual service.
Charis McLean
Charis McLean
16:51 26 Feb 17
We bought our Grandee 2 years ago from Simon and Ken and we have really enjoyed relaxing in it. I have had two spinal operations and have had a fractured shoulder bone and the jet systems really help massage and relax these areas in particular. We went for the Ace salt water system too and wouldn't want anything less. There are no stinging eyes, no smell of chlorine and the water is crystal clear. There is a bit of science to a great hot tub experience and Simon and the team are always on hand to help out when we forget what to do. All in all these guys provide exemplary after sales customer support and we would recommend them to anyone. Thanks HSW Weybridge.
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